Privacy Policy

Introduction

SmartGrid Pro IS ("we", "us", "our", or "smartgridprois") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website or use our services.

As the data controller, smartgridprois AS (Registration Number: 963258741) is responsible for your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Norwegian data protection laws.

Data We Collect

We collect and process the following types of personal data from users of our website and services:

Information You Provide Directly

• Contact information: name, email address, phone number, company name
• Communication data: messages, enquiries, and correspondence sent through our contact forms
• Professional information: job title, industry sector, business requirements
• Service preferences: automation needs, project requirements, consultation requests

Information Collected Automatically

• Website usage data: pages visited, time spent, navigation patterns
• Technical information: IP address, browser type, device information, operating system
• Cookies and tracking data: preferences, session information, analytics data
• Referral information: how you found our website, referring pages

How We Use Your Information

We use your personal data for the following purposes based on legitimate legal grounds under GDPR:

Service Provision (Contract Performance)

• Responding to your enquiries and consultation requests
• Providing business process automation analysis and consulting services
• Managing client relationships and project delivery
• Processing payments and maintaining service records

Business Operations (Legitimate Interest)

• Improving our website functionality and user experience
• Analysing service usage to enhance our offerings
• Conducting market research and business development
• Maintaining security and preventing fraud

Marketing Communications (Consent)

• Sending newsletters and industry insights
• Promoting relevant services and updates
• Inviting you to events and webinars

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about our use of cookies, please refer to our Cookie Policy.

Data Sharing and Third Parties

We do not sell your personal data. We may share your information with:

• Service providers: IT support, email services, analytics providers (under data processing agreements)
• Professional advisors: lawyers, accountants, consultants (when necessary for business operations)
• Legal authorities: when required by law or to protect our rights and interests
• Business partners: with your consent for joint service delivery

International Data Transfers

Your personal data may be processed outside the European Economic Area (EEA) by our service providers. We ensure adequate protection through approved mechanisms such as Standard Contractual Clauses or adequacy decisions by the European Commission.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Contact enquiries: 3 years after last contact
• Client data: 7 years after contract completion (for legal and tax purposes)
• Marketing data: until consent is withdrawn or 2 years of inactivity
• Website analytics: 26 months (Google Analytics retention period)

Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (right to be forgotten)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: Remove consent for marketing or cookies

To exercise these rights, please contact us using the information provided below.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure data transmission, and regular security assessments.

Children's Privacy

Our services are not directed at children under 16 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such information, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.

Contact Information

If you have questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

Supervisory Authority

You have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) if you believe we have not handled your personal data in accordance with applicable law:

Datatilsynet
Postboks 458 Sentrum
0105 Oslo, Norway
Website: www.datatilsynet.no